smile.cx AI powered by HUMANS

Leverage Gen AI to improve your customer management with our transformative technology.

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AnewconceptofCXOperation. AnewconceptofCXOperation. AnewconceptofCXOperation.

We have blended human expertise with generative artificial intelligence in a transformative approach. This allows brands to be focused on business KPI and creating personalized experiences to each customer.

This is why we have launched Smile CX Pro, our groundbreaking service unit dedicated to offering different customer management options powered by our pioneering AI set of tools, Smile CX Software.

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Services

What are the advantages of Smile CX Pro services?

Smile CX Pro allows us to offer different services as predictive analyses, voicebots, online customer support or help desk, among others:

30 different languages.

24H / 7 days.

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CX IMPACT

CX Pro continuously monitors CX and Business KPIs

UPSELLING

Opportunities on 100% of interactions

REACTION TIME

Real-time, CX efficiency lever

%AI

Continuously monitored and customizable

CONTROL

Always controlled

Products

Discover our Smile CX PRO Software

We have designed five tech-product families that allow us to reshape customer management, thanks to the power of artificial intelligence.

Explore our software

SMILE.CX PRO

SMILE.CX PEOPLE

A software for HR manager or team leaders: internal communication, training solutions, vacation and leave requests, etc...

SMILE.CX ANALYTICS

A software to unlock the power of your data thanks to sentiment analysis, predictive analytics or measuring your business KPI.

SMILE.CX INTERACTIONS

Software to increase engagement and help your customers on digital channels thanks to bots with Generative AI tuned.

SMILE.CX OPERATIONS

Software to optimize resource use and management.

Markets

We work with the leaders

FINANCIAL SERVICES

UTILITIES

RETAIL

TELCO & MEDIA

AUTOMOTIVE

NGO

INSURANCE

Covisian is a high-tech corporation leader focused on providing the best solutions for customer service.
Thanks to the implementation of Gen AI and the expertise of our more than 23,000 professionals, we are leading the way for CX transformation and helping our customers to provide the best customer experience. With this aim we have designed and developed Smile CX Pro.

Tech

Our driver to innovate, research, develop and create value for our customers.

People

We are People Centric. We take care of all stakeholders: employees, customers and consumers.

Smiles

Together, with technology and our people-centric vision, we build customer experiences that create smiles.

INSIGHTS

Latest News

19/03/2024

Covisian’s Paola Cavallero confirmed as Keynote speaker at international Expo in Las Vegas

15/02/2024

Covisian to Showcase Innovative Solutions at International Expo in Las Vegas 2024

18/12/2023

Covisian Group launches its new corporate purpose: Building an Easier World

13/12/2023

Covisian acquires 100% of Esosphera, an Italian pioneer in conversational AI solutions

01/12/2023

Covisian hires a Microsoft executive as Global Commercial Director

28/11/2023

Covisian Credit Management acquires Credires and focuses on digital innovation

27/10/2023

Covisian Group signs the UN Global Compact

05/10/2023

Covisian presents the new technological platform that with human-to-human AI designs the customer experience of the future

See all news

Ready to start delivering smiles