{"id":11836,"date":"2024-04-18T13:06:04","date_gmt":"2024-04-18T11:06:04","guid":{"rendered":"https:\/\/covisian.com\/product\/cc-remote-listening\/"},"modified":"2024-08-06T14:09:14","modified_gmt":"2024-08-06T12:09:14","slug":"cc-remote-listening","status":"publish","type":"product","link":"https:\/\/covisian.com\/co\/product\/cc-remote-listening\/","title":{"rendered":"CC Remote listening"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong><strong>Simplifique la supervisi\u00f3n de los agentes, optimice la incorporaci\u00f3n y actualice los est\u00e1ndares de calidad.<\/strong><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Presentamos <strong>CX Remote Listening<\/strong>, una soluci\u00f3n de software desarrollada por Covisian. Esta herramienta permite a los supervisores y l\u00edderes de equipo escuchar las conversaciones cliente-agente independientemente de la plataforma de Call Center utilizada, eliminando la necesidad de realizar cambios en la infraestructura del cliente. <strong>CX Remote Listening<\/strong> proporciona a las empresas una herramienta f\u00e1cil de usar para verificar la calidad del servicio, garantizar el cumplimiento de los requisitos legales y mantener la alineaci\u00f3n con los est\u00e1ndares de la empresa.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Esta herramienta funciona independientemente de la plataforma de CTI utilizada y no requiere la integraci\u00f3n de aplicaciones.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Supervisar las conversaciones entre clientes y agentes es una tarea cr\u00edtica que a menudo se asigna a los jefes de equipo y supervisores. Esta funci\u00f3n resulta especialmente vital durante la fase de formaci\u00f3n e incorporaci\u00f3n de nuevos agentes o en entornos de trabajo dom\u00e9sticos, pero puede realizarse de forma continua en todos los equipos de trabajo para garantizar la eficacia del servicio y la alineaci\u00f3n con los objetivos de la empresa.<\/p>\n","protected":false},"featured_media":0,"parent":0,"menu_order":0,"template":"","product_category":[630],"class_list":["post-11836","product","type-product","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>CC Remote listening - Covisian<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/covisian.com\/co\/wp-json\/wp\/v2\/product\/11836\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CC Remote listening - Covisian\" \/>\n<meta property=\"og:description\" content=\"Simplifique la supervisi\u00f3n de los agentes, optimice la incorporaci\u00f3n y actualice los est\u00e1ndares de calidad. 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