{"id":11852,"date":"2024-04-18T12:34:43","date_gmt":"2024-04-18T10:34:43","guid":{"rendered":"https:\/\/covisian.com\/product\/cx-operations-core\/cx-value\/"},"modified":"2024-08-06T14:30:21","modified_gmt":"2024-08-06T12:30:21","slug":"cx-value","status":"publish","type":"product","link":"https:\/\/covisian.com\/co\/product\/cx-operations-core\/cx-value\/","title":{"rendered":"CX Value"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Mejore el rendimiento de los agentes con acciones basadas en KPI<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Los indicadores de servicio del Call Center son f\u00e1ciles de medir, pero no siempre se alinean con los objetivos de su negocio. Los KPI operativos se centran en la eficiencia y pueden no reflejar directamente el valor del cliente. Las m\u00e9tricas de seguimiento, como los tiempos de respuesta de llamadas o el tiempo de gesti\u00f3n promedio, no capturan los objetivos de NPS o ARPU.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Presentamos <strong>CX Value<\/strong>, una herramienta de software desarrollada por Covisian que integra los objetivos de KPI del Contact Center, aline\u00e1ndolos en tiempo real con los \u00edndices de rendimiento. Estos objetivos miden la eficacia del servicio en funci\u00f3n del valor del cliente. <strong>CX Value<\/strong> agiliza las operaciones y permite la optimizaci\u00f3n continua del rendimiento de los KPI de negocio a lo largo del tiempo.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>CX Value<\/strong> aumenta el rendimiento de los agentes con acciones basadas en KPI e informaci\u00f3n en tiempo real para evaluar r\u00e1pidamente su impacto en la empresa.<\/p>\n","protected":false},"featured_media":0,"parent":11848,"menu_order":0,"template":"","product_category":[628],"class_list":["post-11852","product","type-product","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>CX Value - Covisian<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/covisian.com\/co\/wp-json\/wp\/v2\/product\/11852\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CX Value - Covisian\" \/>\n<meta property=\"og:description\" content=\"Mejore el rendimiento de los agentes con acciones basadas en KPI. Los indicadores de servicio del Call Center son f\u00e1ciles de medir, pero no siempre se alinean con los objetivos de su negocio. Los KPI operativos se centran en la eficiencia y pueden no reflejar directamente el valor del cliente. Las m\u00e9tricas de seguimiento, como [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/covisian.com\/co\/product\/cx-operations-core\/cx-value\/\" \/>\n<meta property=\"og:site_name\" content=\"Covisian\" \/>\n<meta property=\"article:modified_time\" content=\"2024-08-06T12:30:21+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minuto\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/covisian.com\\\/co\\\/product\\\/cx-operations-core\\\/cx-value\\\/\",\"url\":\"https:\\\/\\\/covisian.com\\\/co\\\/product\\\/cx-operations-core\\\/cx-value\\\/\",\"name\":\"CX Value - Covisian\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/covisian.com\\\/#website\"},\"datePublished\":\"2024-04-18T10:34:43+00:00\",\"dateModified\":\"2024-08-06T12:30:21+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/covisian.com\\\/co\\\/product\\\/cx-operations-core\\\/cx-value\\\/#breadcrumb\"},\"inLanguage\":\"es-CO\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/covisian.com\\\/co\\\/product\\\/cx-operations-core\\\/cx-value\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/covisian.com\\\/co\\\/product\\\/cx-operations-core\\\/cx-value\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/covisian.com\\\/co\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"CX Operations core\",\"item\":\"https:\\\/\\\/covisian.com\\\/co\\\/product\\\/cx-operations-core\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"CX Value\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/covisian.com\\\/#website\",\"url\":\"https:\\\/\\\/covisian.com\\\/\",\"name\":\"Covisian\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/covisian.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/covisian.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es-CO\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/covisian.com\\\/#organization\",\"name\":\"Covisian\",\"url\":\"https:\\\/\\\/covisian.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es-CO\",\"@id\":\"https:\\\/\\\/covisian.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/covisian.com\\\/wp-content\\\/uploads\\\/2023\\\/06\\\/cropped-logo.png\",\"contentUrl\":\"https:\\\/\\\/covisian.com\\\/wp-content\\\/uploads\\\/2023\\\/06\\\/cropped-logo.png\",\"width\":464,\"height\":89,\"caption\":\"Covisian\"},\"image\":{\"@id\":\"https:\\\/\\\/covisian.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"CX Value - Covisian","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/covisian.com\/co\/wp-json\/wp\/v2\/product\/11852","og_locale":"es_ES","og_type":"article","og_title":"CX Value - Covisian","og_description":"Mejore el rendimiento de los agentes con acciones basadas en KPI. Los indicadores de servicio del Call Center son f\u00e1ciles de medir, pero no siempre se alinean con los objetivos de su negocio. Los KPI operativos se centran en la eficiencia y pueden no reflejar directamente el valor del cliente. Las m\u00e9tricas de seguimiento, como [&hellip;]","og_url":"https:\/\/covisian.com\/co\/product\/cx-operations-core\/cx-value\/","og_site_name":"Covisian","article_modified_time":"2024-08-06T12:30:21+00:00","twitter_card":"summary_large_image","twitter_misc":{"Tiempo de lectura":"1 minuto"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/covisian.com\/co\/product\/cx-operations-core\/cx-value\/","url":"https:\/\/covisian.com\/co\/product\/cx-operations-core\/cx-value\/","name":"CX Value - Covisian","isPartOf":{"@id":"https:\/\/covisian.com\/#website"},"datePublished":"2024-04-18T10:34:43+00:00","dateModified":"2024-08-06T12:30:21+00:00","breadcrumb":{"@id":"https:\/\/covisian.com\/co\/product\/cx-operations-core\/cx-value\/#breadcrumb"},"inLanguage":"es-CO","potentialAction":[{"@type":"ReadAction","target":["https:\/\/covisian.com\/co\/product\/cx-operations-core\/cx-value\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/covisian.com\/co\/product\/cx-operations-core\/cx-value\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/covisian.com\/co\/"},{"@type":"ListItem","position":2,"name":"CX Operations core","item":"https:\/\/covisian.com\/co\/product\/cx-operations-core\/"},{"@type":"ListItem","position":3,"name":"CX Value"}]},{"@type":"WebSite","@id":"https:\/\/covisian.com\/#website","url":"https:\/\/covisian.com\/","name":"Covisian","description":"","publisher":{"@id":"https:\/\/covisian.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/covisian.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"es-CO"},{"@type":"Organization","@id":"https:\/\/covisian.com\/#organization","name":"Covisian","url":"https:\/\/covisian.com\/","logo":{"@type":"ImageObject","inLanguage":"es-CO","@id":"https:\/\/covisian.com\/#\/schema\/logo\/image\/","url":"https:\/\/covisian.com\/wp-content\/uploads\/2023\/06\/cropped-logo.png","contentUrl":"https:\/\/covisian.com\/wp-content\/uploads\/2023\/06\/cropped-logo.png","width":464,"height":89,"caption":"Covisian"},"image":{"@id":"https:\/\/covisian.com\/#\/schema\/logo\/image\/"}}]}},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/covisian.com\/co\/wp-json\/wp\/v2\/product\/11852","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/covisian.com\/co\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/covisian.com\/co\/wp-json\/wp\/v2\/types\/product"}],"up":[{"embeddable":true,"href":"https:\/\/covisian.com\/co\/wp-json\/wp\/v2\/product\/11848"}],"wp:attachment":[{"href":"https:\/\/covisian.com\/co\/wp-json\/wp\/v2\/media?parent=11852"}],"wp:term":[{"taxonomy":"product_category","embeddable":true,"href":"https:\/\/covisian.com\/co\/wp-json\/wp\/v2\/product_category?post=11852"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}