{"id":11884,"date":"2024-04-18T12:16:28","date_gmt":"2024-04-18T10:16:28","guid":{"rendered":"https:\/\/covisian.com\/product\/cx-analytics-sentiment-analysis\/"},"modified":"2024-08-08T12:03:15","modified_gmt":"2024-08-08T10:03:15","slug":"cx-analytics-sentiment-analysis","status":"publish","type":"product","link":"https:\/\/covisian.com\/co\/product\/cx-analytics-sentiment-analysis\/","title":{"rendered":"CX Sentiment Analysis"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong><strong><strong>Acceda a informaci\u00f3n crucial de cliente para mejorar su estrategia comercial.<\/strong><\/strong><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En un entorno empresarial competitivo, la r\u00e1pida resoluci\u00f3n de las experiencias negativas de los clientes se convierte en una ventaja estrat\u00e9gica.&nbsp;<strong>CX Sentiment Analysis<\/strong>, una herramienta de software de Covisian, ofrece un enfoque innovador para empresas centradas en el cliente.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>CX Sentiment Analysis<\/strong>&nbsp;utiliza IA generativa y mensajes avanzados para extraer calificaciones de sentimientos y sus cambios durante las conversaciones. Utilizamos un modelo de aprendizaje autom\u00e1tico patentado para el an\u00e1lisis de emociones basado en el tono de voz.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Esta herramienta destaca por la identificaci\u00f3n de sentimientos en las transcripciones de las interacciones entre el agente y el cliente, y la identificaci\u00f3n de se\u00f1ales de satisfacci\u00f3n e insatisfacci\u00f3n. Permite una intervenci\u00f3n r\u00e1pida en escenarios negativos, fomentando relaciones duraderas con los clientes y resolviendo su insatisfacci\u00f3n. Adem\u00e1s, a trav\u00e9s del an\u00e1lisis de transcripciones, se pueden calcular los niveles globales de satisfacci\u00f3n del cliente y establecer tendencias a lo largo del tiempo.<\/p>\n","protected":false},"featured_media":0,"parent":0,"menu_order":0,"template":"","product_category":[624],"class_list":["post-11884","product","type-product","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>CX Sentiment Analysis - Covisian<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/covisian.com\/co\/wp-json\/wp\/v2\/product\/11884\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CX Sentiment Analysis - Covisian\" \/>\n<meta property=\"og:description\" content=\"Acceda a informaci\u00f3n crucial de cliente para mejorar su estrategia comercial. 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