Covisian Academy

A community where we create the customer management professionals of the future

— Approach

Building competences, implementing innovation and fostering experimentation

Covisian Academy is the first customer management school, with experienced faculty and offered in partnership with MIP, Politecnico of Milan.

Over 20 companies send their customer management senior and middle manager as participants to the various programs.

350

Trained talents

20

Leaders companies cross-industry involved

+9000

Training hours
— Faculty

Innovative and visionary paths for Customer Management

We offer a full suit of programs for different target populations.

Covisian Academy program:

— Customer Management Leaders Masterclass

Designed for senior CRM, customer OPS, marketing and digital managers. Covers full customer lifecycle strategies, best practices, enabling technologies and methodologies. Includes case work and case studies.

— Credit Management Leaders Masterclass

Developed for senior credit managers. Covers credit management methodologies and best practices with a perspective spanning from legal framework to technology and innovation. Includes case work and practical case studies.

— Customer Innovation Manager

Targeting service managers and middle managers in customer operations. Provides the skills to engineer and implement a new service from customer insight to project execution techniques.

— Campus

A set of complete taylor-made training courses dedicated to internal Customer Management Operations of our partners.

— Community

Customer Management Summit

People and companies who joined the Covisian Academy — well known brands with a shared vision related to customer management — meet periodically for networking opportunities.

Periodic events take place in our Covisian Spaces to share the most insightful approaches and trends in customer management.

Events see the presence of industry leaders and testimonials with CRM, marketing, customer operations background.

— Feedback

At Covisian Academy results are driven by our powerful vision

“The talented people selected to participate in the paths of the Customer Management Academy, have appreciated the completeness in the vision of Customer Management and satisfied my and their expectations of enrichment in terms of skills and useful tools to enable them to manage the Customer at the best.”

Marco Barone
Director of Customer Care Commercial at Sky Italia

“What I like about Campus is that we can sit around a table and design a training path based on our specific needs, maximizing the growth of the people involved.”

Andrea Ascari
Head of Everday Channel at BPER Banca

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