The award recognizes the excellence of the work carried out between the company and Vodafone
GSS Covisian Group, leader in Spain and Latam in business process outsourcing services and innovative contact center solutions, has been awarded the 2020 Customer Relationship Excellence Award in the Best Customer Experience category.
This recognition rewards the effort of GSS Covisian Group in the development and implementation of processes that improve the customer experience of Vodafone’s customers in Spain.
The Excellence in Customer Relationship Awards, organized by the AEERC (Spanish Association of Experts in Customer Relations) and with the collaboration of IFAES, have been selected under the methodology of IZO, The Experience Design Company.
For his part, César López, CEO of GSS Grupo Covisian for Spain and Latin America, highlighted that “this award fills us with pride and encourages us to continue on the same path of committing to excellence in customer service. The team that makes up GSS Covisian Group, our own technology and our constant commitment to innovation and aligning our objectives with the objectives of our clients, are the three pillars that position us as the perfect travel companion for any company in relation to the client”.