{"id":9203,"date":"2024-04-18T12:13:19","date_gmt":"2024-04-18T10:13:19","guid":{"rendered":"https:\/\/covisian.com\/product\/script-adherence\/"},"modified":"2024-10-24T08:51:07","modified_gmt":"2024-10-24T06:51:07","slug":"script-adherence","status":"publish","type":"product","link":"https:\/\/covisian.com\/es\/product\/script-adherence\/","title":{"rendered":"CX Script Adherence"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong><strong>Eleve la calidad y la eficacia de su Contact Center a nuevas alturas.<\/strong><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En los sectores del telemarketing, las televentas y la atenci\u00f3n al cliente, los agentes conf\u00edan en guiones para guiar interacciones eficaces con los clientes. <strong>CX&nbsp;Script&nbsp;Adherence<\/strong>, una soluci\u00f3n de software de Covisian, mejora la adherencia a las secuencias de comandos definidas verificando autom\u00e1ticamente la adherencia de las conversaciones y asignando puntuaciones de cumplimiento a cada interacci\u00f3n.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a><\/a>Este producto transcribe y analiza grabaciones de conversaciones, compar\u00e1ndolas con KPI predefinidos que pueden ser establecidos directamente por el departamento de calidad sin ninguna configuraci\u00f3n t\u00e9cnica. Asigna puntuaciones de adherencia al gui\u00f3n y eval\u00faa las interacciones en funci\u00f3n de los requisitos especificados. Los usuarios pueden acceder a las grabaciones, ver los resultados y escuchar las secciones relevantes con las transcripciones correspondientes. No es necesario escuchar toda la grabaci\u00f3n; los usuarios pueden saltar directamente a los puntos donde se detectaron los KPI analizados.<\/p>\n","protected":false},"featured_media":0,"parent":0,"menu_order":0,"template":"","product_category":[624],"class_list":["post-9203","product","type-product","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>CX Script Adherence - Covisian<\/title>\n<meta name=\"description\" content=\"Descubre el nuestro producto Script Adherence. 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