GSS Peru, a leading company in innovative contact center solutions and cutting-edge technologies in Spain and Latam, part of Covisian Group, has obtained the ™ Great Place to Work® Certification.
The GPTW ™ Certification is a recognition program to validate the organizational culture of the company. It is the first step to understand how to build a great place to work.
A certified company is an organization that offers world-standard work experience to its employees and is in the process of being considered a great workplace for everyone. It is a company that is committed to building and maintaining a high trust business culture.
The Certification ™ grants a reliable seal of approval, backed by quantitative and qualitative data obtained through the Trust Index © survey and based on the opinion of collaborators about their work experience.
“We are proud that 85% of our employees think that this is an excellent place to work. in comparison with the average of 82% of collaborators, in companies of the sector during 2020”, assures César López, CEO of GSS Grupo Covisian.
“Great Place to Work-Certified ™ is not something that comes easily, it requires continued dedication to the employee experience,” said Sarah Lewis-Kulin, vice president of global recognition for Great Place to Work®. “It is the only official recognition determined by real-time reports regarding the opinion of employees about the culture of their company.”
Great Place to Work-Certified ™ is recognized worldwide by employees and employers alike and is the global benchmark for identifying and recognizing outstanding employee experience. Every year, more than 10,000 companies in 60 countries around the world apply for the Certification ™.
The certification seal is awarded to organizations that have achieved the minimum score required in the Trust Index © survey (> = 70 points) and have concluded with the delivery of the Culture Brief ™ (information and indicators related to the company ).
The certification seal is valid for one year from the end of the survey process in the organization.
“We are grateful for the achievements we have made, bearing in mind that we are facing a pandemic. The improvement was based on putting the main focus on people regardless of the role that each one has. We are convinced that generating the best experiences for our teams has a positive impact on the experiences of our clients, and the combination of both is the key to success ”, emphasizes César López.
In addition, he assured that for more than five years the company has been carrying out various campaigns where it strengthens respect and union in its collaborators, such as, for example, those carried out during confinement:
GSS Together with you, where they put in clear his philosophy of accompanying his entire team in times of difficulty, being a link with his collaborators and showing them support for the management of their fears, emotions, etc.
Similarly, all the technology they needed to continue working remotely, safely and reliably was implemented in their homes; and implemented a virtual training platform for its more than 6,000 employees in Peru, both in soft skills (leadership, time management, etc.) and to perfect talent (disruptive thinking, hobbies, etc.), among others.
Likewise, GSS, a leading company in innovative contact center solutions, promotes strategies in favor of generating a horizontal work environment with an integrated approach to gender equality, non-discrimination and the diversity of employment opportunities. Among the actions that it has been working on is the alliance with the National Network for the Promotion of Women, with whom they promote issues related to the reduction of violence, empowerment, and equal opportunities, through specialized training aimed at collaborators.
According to Great Place to Work® research, job applicants today are 4.5 times more likely to find a great leader in a certified company. Additionally, employees in certified workplaces are 93% more likely to be eager to come to work and are twice as likely to receive fair pay, earn a fair share of company profits, and have a chance. fair promotion.
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