{"id":9314,"date":"2024-04-18T12:13:19","date_gmt":"2024-04-18T10:13:19","guid":{"rendered":"https:\/\/covisian.com\/product\/script-adherence\/"},"modified":"2024-10-07T08:19:34","modified_gmt":"2024-10-07T06:19:34","slug":"script-adherence","status":"publish","type":"product","link":"https:\/\/covisian.com\/it\/product\/script-adherence\/","title":{"rendered":"CX Script Adherence"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong><strong>Elevare la qualit\u00e0 e l&#8217;efficacia del contact center a nuovi livelli.<\/strong><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nei settori del telemarketing, delle televendite e dell\u2019assistenza clienti, gli operatori si affidano a script per creare interazioni efficaci con i clienti. <strong>CX Script Adherence<\/strong>, una soluzione software sviluppata da Covisian, migliora l\u2019aderenza agli script definiti verificando automaticamente l\u2019aderenza della conversazione e assegnando score di conformit\u00e0 ad ogni interazione.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Questo prodotto trascrive e analizza le registrazioni delle conversazioni, confrontandole con KPI che possono essere definiti direttamente dal reparto qualit\u00e0 senza alcuna configurazione tecnica. Assegna score di aderenza allo script e valuta le interazioni in base ai requisiti specificati. Gli utenti possono accedere alle registrazioni, visualizzare i risultati e ascoltare le sezioni pertinenti con le trascrizioni corrispondenti. Non \u00e8 necessario ascoltare l&#8217;intera registrazione; gli utenti possono saltare direttamente ai punti in cui sono stati rilevati i KPI analizzati.<\/p>\n","protected":false},"featured_media":0,"parent":0,"menu_order":0,"template":"","product_category":[625],"class_list":["post-9314","product","type-product","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>CX Script Adherence - Covisian<\/title>\n<meta name=\"description\" content=\"Garantisci l&#039;aderenza agli script con CX Script Adherence di Covisian. 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