{"id":9322,"date":"2024-04-18T12:25:08","date_gmt":"2024-04-18T10:25:08","guid":{"rendered":"https:\/\/covisian.com\/product\/cx-voice-recording-transcription\/"},"modified":"2024-07-01T09:00:56","modified_gmt":"2024-07-01T07:00:56","slug":"cx-voice-recording-transcription","status":"publish","type":"product","link":"https:\/\/covisian.com\/it\/product\/cx-interactions\/cx-voice-recording-transcription\/","title":{"rendered":"CX Voice recording &#038; transcription"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Registrare, trascrivere e garantire facilmente la conformit\u00e0<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>CX Voice Recording &amp; Transcription<\/strong> \u00e8 un prodotto software sviluppato da Covisian che consente di registrare e trascrivere le conversazioni effettuate all\u2019interno di un call center. Servizi opzionali di anonimizzazione e privacy garantiscono il rispetto di tutte le normative aziendali richieste.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La registrazione delle conversazioni in un call center, nel rispetto delle leggi e normative locali, viene utilizzata per vari scopi: conservazione in caso di potenziali controversie, analisi volta a migliorare la qualit\u00e0 del servizio e semplificazione della formazione degli operatori, in particolare per i neoassunti.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Il prodotto registra e trascrive le registrazioni delle conversazioni attraverso un processo attivato sui PC degli operatori, indipendentemente dalla piattaforma CTI utilizzata. Le conversazioni possono essere registrate selezionando i livelli di qualit\u00e0 e la relativa occupazione dello spazio di archiviazione. Se richiesto, le registrazioni possono essere anonimizzate e sottoposte a un processo di voice morphing per garantire l&#8217;anonimato degli operatori. I relativi file vengono quindi archiviati per i processi successivi quali il monitoraggio della qualit\u00e0 o per analisi pi\u00f9 sofisticate delle conversazioni.<\/p>\n","protected":false},"featured_media":0,"parent":9323,"menu_order":0,"template":"","product_category":[627],"class_list":["post-9322","product","type-product","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>CX Voice recording &amp; transcription - Covisian<\/title>\n<meta name=\"description\" content=\"Registra e trascrivi facilmente le conversazioni con CX Voice Recording &amp; Transcription di Covisian. 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