{"version":"1.0","provider_name":"Covisian","provider_url":"https:\/\/covisian.com\/pe\/","author_name":"Clara Salgado","author_url":"https:\/\/covisian.com\/pe\/insights\/news\/author\/csalgado\/","title":"CX Value - Covisian","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"z2BqRbbU2y\"><a href=\"https:\/\/covisian.com\/pe\/product\/cx-operations-core\/cx-value\/\">CX Value<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/covisian.com\/pe\/product\/cx-operations-core\/cx-value\/embed\/#?secret=z2BqRbbU2y\" width=\"600\" height=\"338\" title=\"\u00abCX Value\u00bb \u2014 Covisian\" data-secret=\"z2BqRbbU2y\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/covisian.com\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","description":"Mejore el rendimiento de los agentes con acciones basadas en KPI. Los indicadores de servicio del Call Center son f\u00e1ciles de medir, pero no siempre se alinean con los objetivos de su negocio. Los KPI operativos se centran en la eficiencia y pueden no reflejar directamente el valor del cliente. Las m\u00e9tricas de seguimiento, como [&hellip;]"}