{"id":11878,"date":"2024-04-18T12:25:08","date_gmt":"2024-04-18T10:25:08","guid":{"rendered":"https:\/\/covisian.com\/product\/cx-interactions\/cx-voice-recording-transcription\/"},"modified":"2024-08-08T11:58:58","modified_gmt":"2024-08-08T09:58:58","slug":"cx-voice-recording-transcription","status":"publish","type":"product","link":"https:\/\/covisian.com\/pe\/product\/cx-interactions\/cx-voice-recording-transcription\/","title":{"rendered":"CX Voice recording &#038; transcription"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Grabe, transcriba y garantice el cumplimiento sin esfuerzo alguno<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Presentamos <strong>CX Voice Recording &amp; Transcription<\/strong>, un producto de software desarrollado por Covisian. Esta herramienta permite grabar y transcribir conversaciones de un Call Center. Los servicios opcionales de anonimizaci\u00f3n y privacidad garantizan el cumplimiento de todas las normativas exigidas por la empresa.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Grabar conversaciones en un Call Center, de conformidad con las leyes y reglamentos locales, sirve para diversos fines: retener conversaciones para posibles disputas, analizarlas para mejorar la calidad del servicio y facilitar la formaci\u00f3n de los operadores, especialmente para los nuevos empleados.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a><\/a>El producto graba y transcribe las grabaciones de conversaciones a trav\u00e9s de un proceso activado en los ordenadores de los agentes, independientemente de la plataforma CTI utilizada. Las conversaciones pueden grabarse seleccionando niveles de calidad y ocupaci\u00f3n relativa del almacenamiento. Si se solicita, las grabaciones pueden anonimizarse y someterse a un proceso de transformaci\u00f3n de voz para garantizar el anonimato de los agentes. Los archivos relacionados se almacenan para procesos posteriores, como el control de calidad o para un an\u00e1lisis de conversaciones m\u00e1s sofisticado.<\/p>\n","protected":false},"featured_media":0,"parent":11872,"menu_order":0,"template":"","product_category":[626],"class_list":["post-11878","product","type-product","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>CX Voice recording &amp; transcription - Covisian<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/covisian.com\/pe\/wp-json\/wp\/v2\/product\/11878\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CX Voice recording &amp; transcription - Covisian\" \/>\n<meta property=\"og:description\" content=\"Grabe, transcriba y garantice el cumplimiento sin esfuerzo alguno. 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