Vivocha, the provider of Next Generation Customer Engagement solutions, will participate in the fourth edition of Novathon, the event dedicated to financial innovation and digital culture transformation.

The event will take place on the 30th of October in Budapest and aims to bring together new, non-conventional players, as well as acclaimed international financial influencers.

In its fourth edition, Novathon decides to transform itself from being a hackathon to a regional conference that will surely transform Budapest in an international flagship. Novathon will now showcase the ultimate banking and financial service experience with some of the most important and exceptional figures of the world of innovation.

“It was obvious as a next step in Novathonʼs evolution to raise the bar by introducing new, non-traditional players in financial innovation and digital culture transformation to internationally recognized financial think tanks,” says Maurice Lisi, head of multichannel office and CRM, international subsidiary banks division, Intesa Sanpaolo.

Vivocha as well will be present at Novathon to talk about the great Conversational Banking project developed together with Intesa SanPaolo; the latter in fact will present the Collaborative platform – a core element of the Digical project – which sees Vivocha as an element enabling all communications between prospects/clients and the bank.

Characterized by the roll-out in 6 countries of features such as digital onboarding assistance chats, Video chat for visual identification and advisory and in App messaging for mobile customer support, Digical will represent a paradigm shift with respect to the traditional communication flow, integrating both direct dialogue with the branch Client Manager and communication with the Contact Center.

Vivocha is a provider of Next Generation Customer Engagement solutions. Its award-winning platform enables businesses to seamlessly communicate with prospects and customers right on the website or Mobile App, using any combination of Video, Voice, Chat, and collaboration tools like assisted browsing, form & document sharing. A sophisticated proactive engine optimises contacts to reduce service costs and avoid redundant calls to the contact center.

More than 200 companies around the world, including ING, Crédit Agricole, L’Occitane, AXA, Genertel, Allianz, Alpitour, Ferrero, trust Vivocha’s technology to improve their Online Customer Care processes.

As a stand-alone platform, or fully integrated with pre-existing contact center technologies, Vivocha dramatically reduces deployment time and integration cost, resulting in fast ROI.