Markets

Healthcare

The healthcare sector is undergoing a transformation driven by digitalization, new access models, and rising patient expectations.

A health tech ecosystem for patient journey management

Covisian, through Medicx, supports public and private healthcare providers in the evolution of healthcare Customer Experience with integrated solutions, AI, and operating models that make the patient journey simpler, faster, and more accessible.

Reducing friction along the patient journey is not just a matter of efficiency; it is what determines a healthcare provider’s ability to:

manage patient flows
improve the overall experience
expand access to services
optimize clinical and administrative resources

In this context, Medicx brings a hybrid model – digital plus human – already successfully tested across thousands of daily interactions.

Medicx operates on two complementary levels:

B2B: Medicx per strutture sanitarie

B2C: Centralino Sanitario & CUP Solidale

Bring your own structure in the healthcare of the future

An ecosystem integrated digital

From booking to loyalty, we offer a modular suite of connected healthcare services, designed to optimize the entire patient journey.

Intelligent technology, human supervision

Advanced automation and AI combine with the empathy of operators, ensuring efficiency and a human connection in every interaction.

Measurable results, guaranteed quality

Real-time KPI monitoring, reduced no-shows, certified service levels: every process is traceable, transparent, and oriented towards improvement.

Tailor-made solutions for your property

Customizable, white-label services that can be integrated with your systems. We guide you through digital transformation as seamlessly and seamlessly as possible.