Next-Gen Cx Ops

Insights

About

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Next-Gen Cx Ops

Insights

About

Get started

We resolve the Customer Care problem of this era…

Keeping the human always in the loop.

{TECH. PEOPLE. SMILES.}

Powering customer interactions for 250 brands unifying Agentic AI, human expertise, data, and processes into a single, seamless flow that eliminates friction and accelerates customer lifetime value.

{ BUILDING AN EASIER WORLD }

WearethetechnologyBPOpartnerthathastransformedCustomerExperiencebyturningtheContactCenterintoan...

{ BUILDING AN EASIER WORLD }

WearethetechnologyBPOpartnerthathastransformedCustomerExperiencebyturningtheContactCenterintoan...

AI Operation Center

AI alone is not the answer

Covisian is the first CX partner shifting the focus from 'how to automate processes' to how to truly care for customer needs

People and AI as a single customer experience system

Unifying KPIs for a real-time strategic overview.

Monitoring CX in real time.

Unifying KPIs for a real-time strategic overview.

Monitoring CX in real time.

Minimizing AHT while maintaining service quality.

From reducing contact to maximizing human value.

Minimizing AHT while maintaining service quality.

From reducing contact to maximizing human value.

Other CC

Covisian

Humans always in control

For the first time, operators evolve into CX professionals in the AI Operation Center

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{An original approach}

Exceptionally human conversations

More interactions.
Higher client satisfaction.
Same team.

{01}

AI Supervised. A patented approach unique in the market

Not AI vs. humans. Not CX vs. revenue. We deliver full-stack operations, where humans and AI work together toward one outcome.

{01}

AI Supervised. A patented approach unique in the market

Not AI vs. humans. Not CX vs. revenue. We deliver full-stack operations, where humans and AI work together toward one outcome.

{01}

AI Supervised. A patented approach unique in the market

Not AI vs. humans. Not CX vs. revenue. We deliver full-stack operations, where humans and AI work together toward one outcome.

{02}

The operational reality?

Substantially reduced AHT per agent.

Maximized Customer Experience.

{02}

The operational reality?

Substantially reduced AHT per agent.

Maximized Customer Experience.

{02}

The operational reality?

Substantially reduced AHT per agent.

Maximized Customer Experience.

{03}

The result?

One agent handles multiple conversations at the same time. Customers receive fast, accurate and human answers.

{03}

The result?

One agent handles multiple conversations at the same time. Customers receive fast, accurate and human answers.

{03}

The result?

One agent handles multiple conversations at the same time. Customers receive fast, accurate and human answers.

Customer Journey

AI ONLY

HUMAN ONLY

AI SUPERVISED

00 s

CX 8

In progress

00 s

CX 8

Waiting

00 s

CX 8

Waiting

00 s

CX 8

Waiting

Orchestrate every interaction

Choose dynamically who intervenes in each point of the journey.

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Get full control of the conversations that was never possible before.

All of your operational efficiency metrics fused with real-time experience indicators, inside your AI Operation Center.

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Stronger customer relationships

Agile scalability

Mitigated financial risk

Robust operations

Accelerated ROI

Real-time unified KPIs

{Change the model. Change the result.}

From price per hour to price per outcome

{CX level up}

End-to-end customer operations.
BPO services built around your customer

Elevated CX outsourcing

Customer-centric innovation

Agility & flexibility

Security & compliance

Client loyalty

Industry specialization

Tech-agnostic flexibility

Strong consultancy profile

Growth
& Conversion

Nearshore & offshore agility

Multilingual scale & capabilities

Performance-driven benefit centers

Value-optimized pricing models

Market
specialization

Financial

Insurance

Automotive

Travel

Telco & Media

Healthcare

Utilities

NGO

{CX level up}

End-to-end customer operations.
BPO services built around your customer

Elevated CX outsourcing

Explore more

Customer-centric innovation

Agility & flexibility

Security & compliance

Client loyalty

Industry specialization

Tech-agnostic flexibility

Strong consultancy profile

Growth
& Conversion

Explore more

Nearshore & offshore agility

Multilingual scale & capabilities

Performance-driven benefit centers

Value-optimized pricing models

Market
specialization

Explore more

Financial

Insurance

Automotive

Travel

Telco & Media

Healthcare

Utilities

ONG

{Control room}

We deliver global real-time CX control

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Any country. Any industry. Any operation.

Any country. Any industry. Any operation.

Any country. Any industry. Any operation.

Covisian’s Control Room

An AI-powered, real-time operational control system, scaling globally to ensure consistent performance and premium CX quality across any omnichannel service and digital market.

AI-Driven direct hours reduction

Maximization of revenue per hour

Operational indirect hours reduction

{Control room}

We deliver global real-time CX control

Explore more

Any country. Any industry. Any operation.

Covisian’s Control Room

An AI-powered, real-time operational control system, scaling globally to ensure consistent performance and premium CX quality across any omnichannel service and digital market.

AI-Driven direct hours reduction

Maximization of revenue per hour

Operational indirect hours reduction

{an international company}

Delivering outstanding customer operations worldwide

Explore more

10k

Associates

+5k

Positions

251

Brands

+10

Languages

{Work with us}

Work with us

Become a
CX Professional

Lead the CX transformation worldwide

We resolve the Customer Care problem of this era…

Keeping the human always in the loop.

{TECH. PEOPLE. SMILES.}

{TECH. PEOPLE. SMILES.}

Powering customer interactions for 250 brands unifying Agentic AI, human expertise, data, and processes into a single, seamless flow that eliminates friction and accelerates customer lifetime value.

Powering customer interactions for 250 brands unifying Agentic AI, human expertise, data, and processes into a single, seamless flow that eliminates friction and accelerates customer lifetime value.

AI alone is not the answer

AI alone is not the answer

People and AI as a single customer experience system

Humans always in control

{An original approach}

Exceptionally human conversations

Exceptionally human conversations

Exceptionally human conversations

Exceptionally human conversations

More interactions.Higher client satisfaction.Same team.

{01}

AI Supervised. A patented approach unique in the market

{01}

AI Supervised. A patented approach unique in the market

{01}

AI Supervised. A patented approach unique in the market

{02}

The operational reality?

{02}

The operational reality?

{02}

The operational reality?

{03}

The result?

{03}

The result?

{03}

The result?

Customer Journey

Orchestrate every interaction

Orchestrate every interaction

Get full control of the conversations that was never possible before.

Get full control of the conversations that was never possible before.

{Change the model. Change the result.}

From price per hour to price per outcome

From price per hour to price per outcome

From price per hour to price per outcome

{CX level up}

End-to-end customer operations.BPO services built around your customer

Elevated CX outsourcing

Growth & Conversion

Market specialization

{CX level up}

End-to-end customer operations.BPO services built around your customer

Elevated CX outsourcing

Growth & Conversion

Market specialization

{Control room}

We deliver global real-time CX control

We deliver global real-time CX control

We deliver global real-time CX control

Covisian’s Control Room

{Control room}

We deliver global real-time CX control

Covisian’s Control Room

{an international company}

Delivering outstanding customer operations worldwide

Delivering outstanding customer operations worldwide

Delivering outstanding customer operations worldwide

{Work with us}

Work with us

Work with us

Work with us

Become aCX Professional

More interactions.
Higher client satisfaction.
Same team.

End-to-end customer operations.
BPO services built around your customer

Growth
& Conversion

Market
specialization

End-to-end customer operations.
BPO services built around your customer

Growth
& Conversion

Market
specialization

Become a
CX Professional