We resolve the Customer Care problem of this era…
One framework, a guaranteed result based on CX improvement.
Covisian is the first CX partner shifting the focus from 'how to automate processes' to how to truly care for customer needs
People and AI as a single customer experience system
Other CC
Covisian
Humans always in control
For the first time, operators evolve into CX professionals in the AI Operation Center
{An original approach}
More interactions.
Higher client satisfaction.
Same team.
Choose dynamically who intervenes in each point of the journey.
All of your operational efficiency metrics fused with real-time experience indicators, inside your AI Operation Center.
Stronger customer relationships
Agile scalability
Mitigated financial risk
Robust operations
Accelerated ROI
Real-time unified KPIs
{q - model}
A real-time quality model that acts while the conversation is still alive. The CX Index flags a slipping experience the moment it happens, and Playbooks make sure every critical process step is completed before the call ends, not discovered missing in the next audit.
Script adherence
Was it done right?
CX index
How did it feel?
The perfect call lives in the middle
Real-time action, not after-the-fact reporting
Poor experiences recovered before they turn into lost customers
Every regulatory step completed before the call ends
Audit-ready, call after call
{an international company}
Associates
Positions
Brands
Languages
{Work with us}
Become a
CX Professional
Lead the CX transformation worldwide
