Reinventing BPO

Our vision for a new concept of BPO

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Covisian Digital

From Digital Engagement to Conversion

Vivocha

Next Generation Customer Engagement

Sparta AI

Advanced KPIs Driven Customer Care

Covisian Academy

Creating Customer Management of The Future

— About

We are an international group of more than 23.000 people, offering advanced customer management services and cutting-edge technologies. We work in over 38 locations across six countries, serving over 150 clients globally.

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— What we do

Full line of Customer Management Services

We cover a full line of Customer Management Services across the whole customer experience.

Customer & Social Care
Commercial Development & Sales
Churn Prevention & Complaint Management
Backoffice & Transaction Based Processes
Customer Experience Analytics
Help Desk & Digital Tutoring
Digital Acquisition
Academy & Corporate Training
Credit Management & Litigations
Our services
— Updates

GSS Covisian Group trains people at risk of exclusion in the field of customer care, as part of the Incorpora program of “la Caixa”

News ∙ 30/11/2021

GSS Covisian Group wins the Customer Relationship Excellence Award in the “Customer Care in Digital Channels” and “Debt Collection” categories

Press Release ∙ 25/11/2021

Covisian Group launches the second edition of the “Make No little Plans: Accelerating Innovation” program

News ∙ 25/11/2021

Luiss Business School and Covisian together to define the new face of Customer Management in the digital era

News ∙ 22/11/2021
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