Markets

Retail

Meet your customer's expectations. Provide your customers with outstanding, agile, personalized, streamlined and engaging experiences.

Covisian Markets Retail

Customer eXperience solutions that will make your customers smile

Covisian provides tailored solutions, advice from experts in the retail industry, and game-changing technologies that redefine Customer eXperience in the sector.
Our commitment to understanding the unique needs of this industry allows us to deliver unparalleled support that fosters growth and trust.

Make it easier. Make them smile!

Personalization is key!

The right mix of process and client understanding, optimal CX design and game-changing technology will translate into happy clients.

One player, streamlined processes

Design processes where both frontline and back office transactions are centralized and you will find efficiencies, smooth processes and smiles from your clients.

Allow clients to communicate

Let your clients communicate through the channel they prefer, and let the CX experts trigger their SMILES! You can focus on the core of your activity when you have a trusted partner.

Our winning approach: from vision to reality

Discover your vision

Let's start by understanding your unique vision and objectives and how to translate that into your customer service. Our CX design experts will guide you through insightful discussions that will ensure that our CX operations align with your brand's essence.

Crafting tailored solutions

Our CX experts design customized solutions tailored to your needs. With a blend of technology and creativity, we transform ideas into reality.

Measure, adapt, excel

We believe in continuous improvement. We analyze constantly and adapt to any changes in the market, adopting new technologies, if necessary, in order to guarantee your brand's growth.

Services

Omnichannel customer care
Omnichannel customer care
Loyalty & retention
Loyalty & retention
Information on Sales
Information on Sales
General Info
General Info
Technical Support
Technical Support
E-commerce support
E-commerce support
Sales Support
Sales Support
Back Office
Back Office
Post-Sales Customer Care
Post-Sales Customer Care
Contests & Special Offers
Contests & Special Offers
Emergency Management
Emergency Management

Related Markets

Ready to start delivering smiles

Contact us

© Covisian 2024 | All rights reserved
C.F./P.IVA 07466520017 - R.E.A. MI 2112944 - Cap. Soc. € 837.323,04 i.v.