Markets

Utilities

Outstanding customer experience is key in today’s highly competitive utilities sector. Make your clients smile, and you create loyalty that lasts. Every positive experience strengthens your reputation, reduces churn, and turns everyday service into a true competitive advantage.

Covisian Mercati Utilities

Brighten Every Interaction and Power a Superior Customer eXperience

The utilities industry is under pressure like never before. Customers expect instant answers, personalized service, and reliability at every turn, while providers face rising costs, regulatory demands, and the urgent need to embrace digital transformation. In this environment, efficiency alone is not enough—what sets a utility apart is the ability to deliver a seamless, superior customer experience. That’s exactly what Covisian makes possible.

With decades of expertise in business process outsourcing and call center services, Covisian helps utilities move beyond transactional energy and utilities consulting and into experiences that build trust and loyalty. We manage the processes that matter most—billing, collections, outage support, new account setup, customer inquiries—and we do it with a blend of advanced AI, data-driven insights, and highly trained teams who bring empathy and efficiency to every interaction. Customers don’t just want resolutions; they want to feel understood. That’s why Covisian empowers its people to connect on a human level while leveraging automation and smart tools to ensure speed, accuracy, and consistency.

Today’s customers expect to engage on their own terms. Whether by phone, email, chat, mobile app, or social media, we deliver true omnichannel service, creating a smooth and connected journey no matter the channel. And because utilities face fluctuating demand, our utilities BPO solutions are built to flex and scale—handling seasonal spikes, weather-driven surges, and large onboarding projects without compromising quality. This agility ensures that providers remain reliable even in the most challenging circumstances.

But our value goes beyond answering calls or resolving tickets in a traditional call center. By unlocking the power of customer data through AI-powered analytics, we help utilities anticipate needs, identify patterns, and prevent problems before they happen. The result is proactive service that strengthens relationships, improves operational efficiency, and enhances compliance. As utilities accelerate their digital transformation, we integrate chatbots, self-service portals, and intelligent automation to make it faster and easier for customers to manage their accounts while reducing the strain on frontline staff.

In a sector where trust is non-negotiable, Covisian is more than a BPO call center services vendor—we are a strategic partner driving growth, efficiency, and customer satisfaction. We don’t just process interactions; we transform them into moments that matter. With Covisian, utilities gain the confidence that every customer experience will be handled with professionalism, empathy, and innovation, turning ordinary transactions into opportunities for loyalty.

Covisian is not simply powering processes. We are powering the future of utilities by combining people, technology, and strategy to deliver the kind of energy and utilities industry solutions that defines market leaders. When customers feel valued and supported, utilities don’t just meet expectations—they exceed them. That’s the advantage we offer.

Revolutionizing Customer eXperience in the Energy and Utilities Industry

We power smarter service for utilities

Build a team of CX agents who are trained to resolve problems. Your customers will be happy to receive a solution in just one single contact. Training processes together with innovative AI- powered tools are key to a customer care service devoted to providing clear and transparent solutions.

Customer eXperience is a cycle

Understand Customer eXperience as an end-to-end process where our CX experts follow the whole customer lifetime cycle. We support you in the construction of your customers' journeys and processes to generate your clients' smiles.

Stand out as the best choice

By combining expert care teams, AI-powered tools, and seamless omnichannel support, we turn every interaction into a positive experience. From billing and collections to outage support, Covisian ensures your customers feel valued, heard, and connected, keeping them loyal in a competitive market.

Services

Covisian Utilities
Service to sale
Covisian Financial Services
Omnichannel customer care
Covisian Financial Services
Outbound selling proposition
Covisian Services Retail
Help desk
Covisian Finacial Services
Digital sales
Covisian Finacial Services
Debt collection
Covisian Finacial Services
Commercial back office
Covisian Finacial Services
Digital assisted
Covisian Finacial Services
Digital proactive engagement
Covisian Finacial Services
Digital signature
Covisian Financial Services
Proactive post sales customer care
Covisian Finacial Services
Claim management
Covisian Financial Services
Retention

Related Markets

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