Markets

Utilities

Outstanding CX is key and a differential value in the highly- competitive utilities sector. Make your clients smile, and they will stay in your company.

Covisian Mercati Utilities

Empower, simplify, illuminate: transform the way you communicate with your clients.

Differentiation in the utilities industry is key to survival. Knowledge and analysis of customers is essential for market differentiation.

Make it easier. Make them smile!

Problem solving as key in CX in utilities

Build a team of CX agents who are trained to resolve problems. Your customers will be happy to receive a solution in just one single contact. Training processes together with innovative AI- powered tools are key to a customer care service devoted to providing clear and transparent solutions.

CX is a cycle

Understand Customer eXperience as an end-to-end process where our CX experts follow the whole customer lifetime cycle. We support you in the construction of your customers' journeys and processes to generate your clients' smiles.

Experimentation as a driver

Understand Customer eXperience as an end-to-end process where our CX experts follow the whole customer lifetime cycle. We support you in the construction of your customers' journeys and processes to generate your clients' smiles.

Services

Service to sale
Service to sale
Omnichannel customer care
Omnichannel customer care
Outbound selling proposition
Outbound selling proposition
Help desk
Help desk
Digital sales
Digital sales
Debt collection
Debt collection
Commercial back office
Commercial back office
Digital assisted
Digital assisted
Digital proactive engagement
Digital proactive engagement
Digital signature
Digital signature
Proactive post sales customer care
Proactive post sales customer care
Claim management
Claim management
Retention
Retention

Related Markets

Ready to start delivering smiles

Contact us

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