Markets

Telco & Media

We believe in the power of communication and innovation. We learn about your company, your processes, your concerns and those of your customers, in order to build ad hoc solutions that will trigger the smiles of your customer base and prospects.

Covisian Mercati Telco & Media

Customer eXperience solutions that will make your customers smile.

    Covisian provides tailored solutions, advice from experts in the telco & media industry and game-changing AI powered technologies (Smile.CX platform) that redefine Customer eXperience in the sector. Our commitment to understanding the unique needs of this industry allows us to deliver unparalleled support that fosters growth and trust.

Make it easy. Make them smile!

Get your customers to trust you

Get your customers to trust you and to buy more. Efficiently solve all their requests and administrative queries. Add an optimal technical support service, and they will be ready to buy more!
Our CX experts will help you design the most effective up-selling techniques.

Become your customers' partner

Be your customers' companion during the whole lifecycle. From the line activation, migration of company, acquisition process to post sale and loyalty process, you can impact on your customers' experience.

Don't let them go!

Monitor your customers' behavior, predict any possible abandonment and keep them onboard with the most advanced AI powered technologies.

If a client already decided to leave you, we will help you keep him onboard!

Services

Omnichannel customer care
Omnichannel customer care
Up-selling
Up-selling
Cross-selling
Cross-selling
Outbound selling proposition
Outbound selling proposition
Client portfolio management
Client portfolio management
Retention
Retention
Win-back
Win-back
Technical support
Technical support
Conversational sales
Conversational sales
Virtual tech support
Virtual tech support
Online document
Online document
Debt collection
Debt collection
Digital assisted
Digital assisted
Digital proactive engagement
Digital proactive engagement
Digital signature
Digital signature
Proactive post sales customer care
Proactive post sales customer care

Related Markets

Ready to start delivering smiles

Contact us

© Covisian 2024 | All rights reserved
C.F./P.IVA 07466520017 - R.E.A. MI 2112944 - Cap. Soc. € 837.323,04 i.v.