SMILE.CX OPERATIONS
CX Operations core
Optimize your contact center efficiency.
CX Operations CORE is a cutting-edge software solution from Covisian, designed for the streamlined operational management of call centers’ services and resources. Our comprehensive operating model handles the entire service lifecycle, making resource allocation a quick and effortless task. With features like workload estimation, team-based scheduling, and skill management, optimizing resources and ensuring an effective distribution of tasks becomes seamless.
CX Operations CORE introduces an innovative operating model in the sector, aimed at simplifying service management and enhancing performance. This software has emerged as an indispensable ally for intelligent planning, catering to companies that prioritize maximizing efficiency as their key success strategy.
Product benefits
Resource management
Our integrated operational management provides a thorough and detailed overview of all services and resources being utilized.
Performance measurement
Objective measurement of performance across all organizational levels enables accurate evaluation of individual and team performance.
Planning
Accurate planning is vital at every service stage. Beginning with workload assessment, the software generates optimal allocation based on available resources.
Key Features
Efficient Resource Allocation Based on Available Shifts
Creation and Management of Work Teams
Agents Skill Management for Services processing
Functional specifications
CX Operations CORE is a cloud-based software accessed via any web browser, eliminating the need for PC installation. Enjoy the same intuitive user interface as the entire Covisian product suite, ensuring seamless navigation and user experience.