SMILE.CX PEOPLE
CC Agent training
Tailored, flexible training solutions for dynamic skill enhancement and market leadership.
In today's dynamic market, ongoing training and skill updates are a non-negotiable for success. Nowhere is this truer than in the call center sector.
Introducing CX People Training by Covisian: yYour key to sStreamlined tTraining sSolutions. Seamlessly plan, deliver, and assess training courses tailored to your team's needs. From comprehensive training modules, to quick skill refreshers, CX People Training empowers you to schedule training for individuals or entire teams with ease.
Product benefits
Effortless plan creation
HR managers or team leaders can easily craft training plans tailored to identified needs or regulatory requirements.
Customized learning paths
Whether it's company-wide topics or personalized training for individual agents or small groups, our platform offers flexibility to cater to diverse learning needs.
Trackable progress
Easily monitor training progress through dedicated dashboards, providing insights into course completion rates and participant engagement.
Key Features
Microlearning Modules or Comprehensive Courses
Accessible Anytime, Anywhere - Office or Remote
Tailored Training Paths for Personalized Learning
Effortless Video Content Upload
Comprehensive Reporting on Training Progress
Functional specifications
CX People Training is a cloud-based software accessed via any web browser, eliminating the need for PC installation. Enjoy the same intuitive user interface as the entire Covisian product suite, ensuring seamless navigation and user experience.