SMILE.CX PLATFORM
MAKE TECHNOLOGY EFFORTLESS
At Covisian we integrate PEOPLE with the most innovative AI TECH, with one clear goal: to bring many SMILES to the millions of customers who interact with CX processes.
Smile.CX is the new AI enabled software platform for a game changing Customer eXperience approach created by Covisian.
Do you want to know how to use this TECH?
CONTACT USSmile.CX OPERATION
It is our proprietary solution, developed by our software specialist with over 15 years of experience in CX operations across all industries, which allows contact center leaders to better drive and optimize the use of resources while achieving excellent results.
CONTACT USUnderstand, organize and monitor your CX operations in real-time. Give your operations the opportunity to be CX efficient, transparent, reliable and safe.
Smile.CX PEOPLE
Provide your agents with an AI-powered tool to interact, learn, get access to company updates and news, follow-up on own performance, access reports or useful operational information.
CONTACT USProvide your agents with the tools they need in order to achieve excellent CX operations.
Smile.CX INTERACTIONS (powered by Generative AI )
Turn your agents into CX Professionals. Humans and AI team up to improve CX. Imagine a world where people focus on the Customer eXperience and Generative AI does the hard and repetitive job. Let Covisian learn about your processes, CX and customer journeys, and we will help you find the solution that will generate the greatest smiles!
CONTACT USMake your clients smile regardless of the channel of communication they use!
Smile.CX QUALITY
Streamline your quality processes with this proprietary quality model. Bring exceptional experience to your clients with a cutting-edge technology that allows you continous improvement.
CONTACT USElevating excellence: streamlined quality, continuous improvement, advanced tech