SMILE.CX INTERACTIONS
CX Interactions
Transform the modern Customer experience across digital and voice channels.
Find out the top advantages of real-time Customer Engagement and see how online customer support can lead to satisfied customers, increased conversions, and reduced service costs.
Introducing CX Interactions, a next-generation Customer Engagement Platform that makes every customer interaction and the entire contact center smarter via seamless Human and AI integration.
CX Interactions enables every business to seamlessly communicate with prospects and customers, using any combination of voice, chat, WebRTC audio and video, callbacks and collaboration tools that includes Seamless Screen Casting, Form Sharing, File Transfer and Page Pushing.
Product benefits
Seamless channel integration
Enable media-rich, interactive communications that accurately capture customer needs by combining voice, video, messaging and app channels in real-time.
Proactive engagement
Anticipate customer needs by deciding when and who to engage based on a wide variety of customizable rules. Offer live and proactive agent assistance to drive customer loyalty. Enhance customer satisfaction and retention at a lower cost than email and telephone support.
Video-chat interactions
Foster loyalty and increase revenues by creating a personal and unique relationship with your online customers via face-to-face conversation.
Key Features
Use intelligent rules to direct your customer to the right agent or group of agents.
Ease of integration into customers’ websites.
Mobile customer service - In-App contextual support.
Seamless channel integration - Transform a simple chat to a call or a video chat.
Screen Casting- allows agents to show their screen or view the customer’s screen during any real-time interaction.
Form Sharing - Increase the probability of achieving business goals by assisting visitors fill out forms.
Data Collection – help you gather information about users in order to give the best support.
Functional specifications
CX Interactions is a cloud-based software accessed via any web browser, eliminating the need for PC installation. Enjoy the same intuitive user interface as the entire Covisian product suite, ensuring seamless navigation and user experience.