Service

CX ANALYTICS

Check the quality of your CX operations with an automated solution supported by the latest speech-to-text technologies and most innovative large language models (LLM).

Technology to support humans

Focus

Reduce repetitive activities and let your agents focus on more relevant issues.

Engagement

Optimize engagement with your customers.

Listening

Listen to the voice of the customer (VoC) and adapt your marketing strategies based on clear and objective information.

Improve your scripts and your business KPIs

Use the information from the tool to increase your customers’ NPS. Listen, analyze, improve your scripts and have an impact on CX.

Effortless quality measurement

Imagine a technology that helps you to anonimously transcribe all your recordings in real-time, while comparing the words with the target script, and assigning an adherence score.

Be compliant

There is no easier way to make sure you comply with all the legal obligations when communicating with your customers.

Back to services
Ready to start delivering smiles?

Contact us

© Covisian 2023 | All rights reserved
C.F./P.IVA 07466520017 - R.E.A. MI 2112944 - Cap. Soc. € 837.323,04 i.v.