Service
CX VALUE
Elevate your operations with CX VALUE service model.
From detail to value
Value
Shift from a transaction- based to a value-based customer operations model.
Empowering
Use predictive algorithms and empower agents with effective decision support.
Improvement
Help your agents achieve goals and focus on real and measurabale value improvement.
Perspective
Transform your perspective on customer operations.
From cost to customer value metrics
A technology that allows real-time control on value related metrics for your CX operations. Focus on achieving your business goals such as ARPU, churn and NPS.
Act according to the real- time needs of your clients
Thanks to special predictive algorithms and an intuitive agent desktop, CX VALUE is able to show the agent in real- time the actions available for interaction management and their predictive impact on business KPIs.
Strategic customer segmentation: maximizing agent impact
To enhance the effectiveness of the outcome, customer segmentation can be identified and defined to guide agents toward reaching the most relevant target audience.
