Elevate your operations with CX VALUE service model.

From detail to value


Shift from a transaction- based to a value-based customer operations model.


Use predictive algorithms and empower agents with effective decision support.


Help your agents achieve goals and focus on real and measurabale value improvement.


Transform your perspective on customer operations.

From cost to customer value metrics

A technology that allows real-time control on value related metrics for your CX operations. Focus on achieving your business goals such as ARPU, churn and NPS.

Act according to the real- time needs of your clients

Thanks to special predictive algorithms and an intuitive agent desktop, CX VALUE is able to show the agent in real- time the actions available for interaction management and their predictive impact on business KPIs.

Strategic customer segmentation: maximizing agent impact

To enhance the effectiveness of the outcome, customer segmentation can be identified and defined to guide agents toward reaching the most relevant target audience.

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